Who qualifies to be a Star Reseller?

            Dealers must be a legitimate retail or computer service organization with a state tax license, and a normal presence in the community. (Yellow page ad, website, other proof of advertising or references from customers) A complete dealer application must be filled out and submitted for approval.

Is there any minimum purchase required?

There are 2 classifications of dealers.
Reseller Level -Small occasional unit quantities.
Partner Level -Must buy a demo unit and do $10,000 per quarter.

How do I get reseller prices?

Once registered as a dealer you can log in and the configurator will calculate your discounted cost. For more information prior to registering you can call 877 827 4283

What terms are available?

1. COD, Cashiers check. Required for all 1st orders. COD, Company check with credit check approval.

2. Approved education partners can have PO made out to Star Tech, Inc. Star Tech will bill institution and difference is paid to dealer when invoice is paid.

What is the warranty?

• One year parts and labor warranty on products other than laptops.  Manufacturers warranty may exceed this warranty. EX Motherboards are typically 3 years.  After 1 year it would be the reseller or end users responsibility to pursue these warranty options
• Two year parts and labor warranty on Asus powered laptops & PDA’s (A Starpcs.net Exclusive Offer).
• Partner level dealer may replace memory, processor and hard drive otherwise unit must be returned.
• Warranty Terms

What products are available?

Current laptops, desktops, servers,  and OEM parts and accessories.

What shipping method is used and who pays?    

• Orders for in stock units confirmed prior to 3PM will ship the following business day. All units go through an overnight burn in procedure.

• Small orders - 2nd day FEDEX $25 per laptop, Large orders (over 10) FedEx Ground actual. Est., $15-17 each per unit charged to reseller.
  Desktops & Servers FedEx Ground actual. Est., $35-85 each per unit, charged to reseller.

• Order Time for computers ordered assembled: STARPCS.NET builds to your specifications, tests the hardware, runs Microsoft Windows XP updates, and Custom brands the computer. With an image on file we will prepare your hard drive or SYS PREP the unit for you to finalize. This process generally will take 24 to 48 hours, unless indicated otherwise. We suggest you choose FED EX 2 day air or overnight delivery.

• Order Time for components not assembled: STARPCS.NET shipping time for inspected but not tested components is 24 hours, unless indicated otherwise. We suggest you choose FED EX 2 day air or overnight delivery.
   

Can I have my own custom brand?

Yes, 3 options are offered:

1. Star Brand—No charge. This is the default

2. Optional Brand - $0.55 per medallion (some models require 2 medallions each). We offer a selection of alternative brand names: Traveler, Prestige, and Matrix.

3. Custom Brand— For laptops; A one time setup charge of $40 plus ¢55 each. A minimum purchase of 100 Medallions is required. There are 2 different sizes of medallions, small and large. When ordering medallions, we suggest ordering 70 large and 30 small to fulfill the different model designs and requirements.
   We will ship laptop unbranded.

If I have a defective unit, what do I do?

You fill out and submit an RMA Form by fax or online.  RMA approval is granted the same day.  With the approval you must pack up the laptop in a suitable box and return it to the address on the RMA approval.  The original shipping container is the best container.

How long does it take for repair?   

Warranty - Depot service 24 hour normal turn around.

            Non Warranty – Depot service 72 hour or less normal turnaround.

What Marketing resources are available to me?

            Literature

            Price lists

            Website for ordering

Do I pay for Literature?

            Star literature is free with the purchase of laptops

            Starter pack - 25 piece assortment – 5 each is provided when you join the program

            Additional literature is available with each purchase of laptops.

            PDF copies of the literature are available from the web site.

Custom literature with your name and brand is 100 for $10*

* Your brand name and company name can be inserted in place of Star’s logo and company name

Can I request a Demo or Evaluation Unit?

 Yes:

            Evaluation agreement must be signed and returned by fax.

A credit card is required.

The evaluation period is 14 days plus 4 days for shipping, a total of 18 days.

All evaluation units are shipped by Fedex 2^nd day. (Our normal shipping method.)

            Cost of shipping, $25, is charged to the credit card and is non refundable

Cost of the computer is authorized on the credit card and will be charged if unit is not returned by the 18^th day.

Units will be new and all protective coverings must remain in place. Any unit returned without the protective covers in place will be returned and considered sold. The cost of any damage as a result of customer mishandling will be charged to the credit card of the customer.

What is your Pixel Policy?

Being that we only carry the Asus line of laptops, we use their dead pixel policy. 
ASUS's warranty obligations are limited to the terms set forth below:
ASUS PROVIDE THE HIGHEST INDUSTRY STANDARD DEAD PIXEL POLICY

ASUS provide the highest industry standard dead pixel policy which is batter than DELL, HP, SONY, Compaq , Gateway and etc. ASUS is not the LCD manufacturer. (Hitachi, Sharp, Samsung, etc. do). The industry standard dead pixel policy is defined by LCD manufacturer.

NON-CONFORMING PIXEL CRITERIA - AS PER ASUS SPECIFICATION:
Pixel Table Abnormal Pixels Allowed Descriptions
Zone A 2 Within Centre of Screen 2" X 2"
Zone B 3 Remaining area of the LCD
Zone A & B 5 Entire Screen

Abnormal Pixel:
Definition of abnormal pixels: pixels (dots) on the screen that appear white, green, red, blue, and/or black. The pixel criteria define two Zones. Zone A is defined as a 2" x 2" square in the center of the LCD screen. Zone B is defined as the remaining area of the LCD.

Criteria for new units: Asus will consider the LCD defective if:
1. Three or more abnormal pixels appear in Zone A, or
2. Four or more abnormal pixels appear in Zone B, or
3. Six or more abnormal pixels appear on the entire screen.